PROCEDURES ON APPEALS RELATING TO CERTIFICATION

IMM maintains an appeal system to deal with appellants in a constructive impartial, and timely manner.

IMM is committed to receive, evaluate and make fair decisions on appeals that may be related to the rejection of application, examination results, decision on certification, or recertification.

Procedures

1. The appellant must send in writing (by official correspondence or via email to the addresses listed below) his appeal on the decision made by IMM no later than 30 calendar days from the date of notification of the decision.

Address: The General Manager Suite 1006, Level 10, Block A, Kelana Centre Point (Lobby A), No.3, Jalan SS7/19, Kelana Jaya, 47301 Petaling Jaya

Email: secretariat@iomm.org.my

2. Reasons for the appeal must be stated and the appeal must be accompanied by supporting documentation if any, for the decision deemed improper.

3. Upon receipt of an appeal, the IMM Secretariat will gather all evidence in the case and refer the matter to the Appeals Committee for a final outcome of the appeal.

4. The review outcome of the appeal submitted will then be communicated in writing to the appellant by the IMM Secretariat not later than 45 calendar days from the date of submission of the appeal.

THE RIGHTS OF APPLICANTS FOR IMM CERTIFICATION OF COMPETENCY

All applicants or candidates of IMM Competency Certification schemes have a right to:

  • Be informed of your rights and responsibilities as an applicant
  • Choose your certification agency
  • Be treated with courtesy, respect, and impartiality
  • Be tested with measures that meet professional standards
  • Know in advance of the submission process
  • Know when the results will be available to you
  • Have your test administered and your test results interpreted by appropriately qualified individuals
  • Have your application results kept confidential to the extent allowed by law
  • Appeal against the rejection of your application
  • Appeal against the results of certification
  • Present concerns or inquiries about the testing process to the IMM Secretariat

RE-SIT FOR FAILED EXAMINATION

Candidates who had failed the examination in a certification scheme can apply and re-sit for the failed component (theory, practical or oral part).


Terms & conditions:

  • The candidate shall apply to re-sit the failed part of the examination within 12 months from the date of their last examination.
  • The full examination fee shall be payable to re-sit the examination, and without the need to attend any pre-requisite training course.
  • Valid for all IMM certification examination except for those related to IMM-SSPC and IMM-JWES certification schemes.

For application and arrangement, please contact the IMM Secretariat via email at secretariat@iomm.org.my or via WhatsApp at +60189113480